User Guide

About the Limited Express Ticket Online Purchasing and Reservation Service

The Limited Express Ticket Online Purchasing and Reservation Service is an online service to purchase and reserve limited express tickets through smartphones and computers.

*For details about limited express trains, click here.

No membership registration required
*This service is available just be entering your phone number and email address.
Hours of operation 4:50 am – 0:20 am
*Service will be unavailable during use when outside the above hours.
Key differences between purchases and reservations
Purchase

A purchase is made when a limited express ticket with a seat reserved is purchased with a credit card.
Reservation

A reservation is made without purchasing a limited express ticket but saves a seat for purchase at a later date.
Purchase/ reservation on the day of travel Yes
*Tickets may be purchased by 5 minutes before the departure time.
No
*Reservations need to be made by the day before the travel date.
Number of trains that can be purchased/ reserved Up to 3 trains for each way may be reserved for the same date. Up to 12 trains may be reserved. However, up to 3 trains for each way may be reserved for the same date.
Seat reservation Yes
*Any seat may be selected from the seat map (By 5 minutes prior to departure time).
*Only window and aisle seats selection will be provided within 5 minutes before departure.
No
*Seats are automatically assigned at the time of exchange with a limited express ticket.
*Seats may not be adjacent depending on availability.
Exchange with limited express ticket Unnecessary
*You can board the train by showing the purchase completion screen or email.
Necessary
*You need to purchase the limited express ticket at a Tobu Line station (ticket window) or Tobu Top Tours branch by the purchase deadline.

Procedures from purchasing limited express tickets to boarding

STEP1.Purchase limited express ticket(s)

  • Purchase limited express ticket(s) using this service.

    *Purchases can be made from 9:00 am of one (1) month prior to the travel date.
     Example) Tickets for January 1 can be purchased from 9:00 am of December
    *When purchasing tickets on your travel date, please make the purchase by 5 minutes before departure time.
    *Up to 3 trains for each way may be reserved for the same date.
    *Up to 8 seats can be purchased at once.
    *Purchases cannot be made for children’s tickets alone.
    *Payments can only be made by credit card.
    *The Tobu Card, VISA, Master and JCB cards are accepted. However, rechargeable prepaid cards (V-Preca, etc.) and debit cards (VISA Debit, etc.) are not recommended because ticket exchanges and refunds may sometimes be unavailable.
    *This service is not available for SL TAIJU, limited express trains connected with JR lines (Spacia Nikko, Spacia Kinugawa, Nikko, Kinugawa, etc.) and the SKYTREE Train.
    *Only the passenger ticket is required when riding the Limited Express Revaty from Shimoimaichi station and north (between Shimoimaichi and Tobu-nikko, and between Shimoimaichi and Aizu-tajima). However, seats are not reserved when riding the train only with a passenger ticket. A limited express ticket is necessary to reserve a seat.
    In addition, a limited express ticket that covers the entire trip is required to ride the Limited Express Revaty in stations south of Shimoimaichi station. (Example: A passenger ticket and limited express ticket are both necessary to travel between Asakusa and Aizu-tajima)

  • Save the email sent notifying your completion of purchase.

STEP2.Purchase passenger ticket(s)

  • Purchase a passenger ticket at a Tobu Line station or Tobu Top Tours branch if you have not done so or do not have an IC card (PASMO, etc.).

STEP3.Boarding

  • Insert the passenger ticket or use your IC card (PASMO, etc.) to enter the ticket gate.
  • Check the train name, car number and seat on the purchase completion email or screen before boarding.
  • If a staff asks to show your limited express ticket, present one of the following:
    ・Purchase completion email
    ・Purchase completion screen (Purchase details may also be viewed from the "See purchase details" menu.)
    ・A printed copy of either of the above

    *If you cannot display the purchase completion email or screen because you purchase the ticket on your computer or for any other reason, bring a printed a copy of the purchase completion email or screen with you when boarding.
    *Staff may ask to show your credit card for identification; Bring the credit card you used for purchasing your ticket when boarding.
    *See here for where to board limited express trains (in major stations).

    <Changing routes, trains, dates and seat locations>
    *Changes after purchasing may be made only once. (Free of charge)
    *Make changes by 5 minutes before departure time for the day of travel.

    <Refunds, change in number of persons (reducing the number of persons)>
    *A handling charge of 100 yen will apply for each seat refunded and changed (reduced) in the number of persons.
    *The number of persons cannot be added.
    *Follow procedures for refunds and changes by the departure time on the day of travel.

Procedures from reserving limited express tickets to boarding

STEP1.Reserve limited express ticket(s)

  • Reserve limited express ticket(s) using this service.

    *Reservations can be made from 9:00 am of one (1) month prior to the travel date.
    *Reservations cannot be made on the day of travel.
    *Up to 12 trains may be reserved, but only 3 trains for each way may be reserved for the same date.
    *Up to 8 seats can be reserved at once.
    *Reservations cannot be made for children’s tickets alone.
    *This service is not available for SL TAIJU, limited express trains connected with JR lines (Spacia Nikko, Spacia Kinugawa, Nikko, Kinugawa, etc.) and the SKYTREE Train.

  • Save the email sent notifying your completion of reservation.

STEP2.Purchase passenger ticket and limited express ticket

  • Present your reservation number and travel date a Tobu Line station (ticket window) or Tobu Top Tours branch to purchase the limited express ticket.

    *The purchase deadline is within 7 days, including the date of reservation.
    (However, purchases for reservations made within 7 days before the travel date can be made by 15 minutes before departure time)
    *Reservations made between 0:00 am and 0:20 am are treated as reservations made the day before.
     Example) The reservation date for a reservation completed between 0:00 am and 0:20 am on January is January 1.

    <Changing a reservation>
    *When changing a reservation, make a new reservation after cancelling the existing reservation.

    <Cancelling a reservation>
    *Reservations can only be cancelled when the limited express ticket is not purchased.
    *Reservations are automatically cancelled after the purchase deadline.

    <Important information>
    When purchasing tickets at a Tobu Line station (Ticket office):
    *Tickets can be purchased for the first train of the day through 9:00 pm.
    *Tickets can be purchased between 6:10 am and 10:50 pm at the Asakusa Station Travel Center.
    *Payments are only accepted in cash.
    *Tickets cannot be purchased in Oshiage Station, Yorii Station, Ogose Station and unstaffed stations.
    *Purchases at Kitasenju Station can be made at the window adjacent to automatic ticket vending machine No. 11 on the left of the central ticket gate. Use the buzzer to call staff.
    *Purchases at Ikebukuro Station can be made at the window located in the south ticket gate.
    *Please note that it will take some time to issue limited express tickets for purchases made in Tojo Line stations.

    When purchasing at a Tobu Top Tours branch:
    *See the list of branches where purchases can be made using reservation numbers
    *Please note that purchases using reservation numbers cannot be made at branches not listed.

  • Purchase a passenger ticket if you have not done so or do not have an IC card (PASMO, etc.).

STEP3.Boarding

  • Insert the passenger ticket or use your IC card (PASMO, etc.) to enter the ticket gate.
  • Check the train name, car number and seat of the limited express ticket when boarding.

    *See here for where to board limited express trains (in major stations).